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On this page you will find answers to frequently asked questions. If after reading you still have questions, get in touch.


Question Answer
Why can’t I login?

If you are having issues logging in please double check you have the correct reference number. This number can be found in your invitation email and contains one letter and 5 numbers (e.g. A00000). If you are still having problems, double check that you have entered your gender and birth date correctly.

After these checks, if you are still having problems you can contact us at or call us on 0131 651 8740.

I’ve lost my reference number, what should I do?

If you have lost your reference number you can contact us at and we will resend you your reference details. Alternatively, you can call us on 0131 651 8740.

Do I have to answer all the questions?

Our research is more valuable with the questions completed to the best of your knowledge. However, if for any reason you feel uncomfortable or unable to answer a question you can leave it blank.

I made a mistake in the questionnaire, what should I do?

If you made a mistake before you submission, you can alter the question before you submit it. If you made the mistake after submission, you can contact us at Alternatively you can call us on 0131 651 8740.

How will my data be protected?

Study data will be stored using a unique identification (ID) code. All data will be kept in a password protected database and linked by your unique ID code. If you would like to know more about how we protect your data you can read our privacy policy.

Is the study approved?

Our research has been reviewed by an independent group of people, called a Research Ethics Committee. They’re here to protect your safety, rights, wellbeing and dignity. This project was reviewed and given a favourable opinion by the NHS East of Scotland Research Ethics Service.

My question isn’t listed here, who do I contact?

If you can’t find the answer to your question here you can contact us at Alternatively, you can call us on 0131 651 8740.